PC Assembly & Hardware Maintenance

  • PC Environment (Architecture and Components)
  • Motherboards, Processor and Hardware Organization
  • Interface adapters & Peripherals
  • Memory types and Storage devices (Identification and
  • Installation)
  • Safety, care and handling
  • Power Supply & UPS
  • PC assembly and setup
  • Verifying the assembly procedure
  • Routine Maintenance
  • Troubleshooting

Software Installation & Upgrades

  • Identifying pre-requisite (Hardware, File system, Partitioning, Formatting, etc..)
  • Installation of Operating System (Windows-XP and Linux-Fedora)
  • Upgrading (Service packs and Kernel)
  • Installation of Applications software and Utility software (Virus guards,  etc..)
  • Recovery procedures (Uninstalling, Use of recovery disk, Backup procedures)
  • Software Maintenance (Removing, Temporary files, Disk maintenance, etc..)
  • Troubleshooting

System Administration

  • Administration’s responsibilities
  • Hardware, Device Installation & Configurations
  • File System Management
  • Introduction to Server Systems & Services
  • Domains & Workgroups
  • Creating a Workgroup & sharing Resources
  • Creating a Domain, Adding Users & sharing Resources
  • User management (Rights, User Groups & Permissions)
  • Sharing Storage space & Disk quotas
  • System Administration & Maintenance tools
  • Systems Security & System Recovery-Backup Process
  • Troubleshooting

Network Setup and Maintenance

  • Introduction to Computer Network
  • LAN, WAN & Internet
  • LAN Topologies
  • Equipment used in LAN Environment
  • Switches /Hubs, Routers, Gateways.
  • LAN Cabling Techniques, Preparing Cables & Testing
  • IP Addresses & Sub-netting
  • Setting up a LAN
  • Connect through the Ethernet Switches
  • TCP/IP Configurations
  • Sharing Resources
  • Installing Devices (Network Printer)
  • How to Configure & Connect to the Internet
  • Dialup & Leased lines
  • Using LAN & Proxy Server
  • Web Server configuration (Linux – Apache)
  • Executive communication through e-mail & configure Clients
  • Network Monitoring Trouble Shooting

Living in a Network-Centric World

  • Communicating in a Network-Centric World
  • Communication – An Essential Part of Our Lives
  • The Network as a Platform
  • The Architecture of the Internet
  • Trends in Networking

Communicating Over the Network

  • The Platform for Communications
  • LANs, WANs, and Internetworks
  • Protocols
  • Using Layered Models
  • Network Addressing

Application Layer Functionality and Protocols

  • Applications – The Interface Between the Networks
  • Making Provisions for Applications and Services
  • Application Layer Protocols and Services Examples

OSI Transport Layer

  • Roles of the Transport Layer
  • The TCP Protocol – Communicating with Reliability
  • Managing TCP Sessions
  • The UDP Protocol – Communicating with Low Overhead

OSI Network Layer

  • IPv4
  • Networks – Dividing Devices into Groups
  • Routing – How Our Data Packets are Handled
  • Routing Processes: How Routes are Learned

Addressing the Network – IPv4

  • IPv4 Addresses
  • Addresses for Different Purposes
  • Assigning Addresses
  • Is It On My Network?
  • Calculating Addresses
  • Testing the Network Layer

Data Link Layer

  • Data Link Layer – Accessing the Media
  • Media Access Control Techniques
  • Media Access Control Addressing and Framing Data

OSI Physical Layer

  • The Physical Layer – Communication Signals
  • Physical Signaling and Encoding: Representing
  • Physical Media – Connecting Communication


  • Overview of Ethernet
  • Ethernet – Communication through the LAN
  • The Ethernet Frame
  • Ethernet Media Access Control
  • Ethernet Physical Layer
  • Hubs and Switches
  • Address Resolution Protocol (ARP)

Planning and Cabling Networks

  • LANs – Making the Physical Connection
  • Device Interconnections
  • Developing an Addressing Scheme
  • Calculating the Subnets
  • Device Interconnections

Configuring and Testing Your Network

  • Configuring Cisco Devices – IOS Basics
  • Applying a Basic Configuration Using Cisco IOS
  • Verifying Connectivity
  • Monitoring and Documenting Networks

Designing and Implementing a Server


  1. Planning Server Upgrade and Migration
  2. Planning and Implementing a Server Deployment Strategy
  3. Planning and Deploying Servers Using Virtual Machine Manager
  4. Designing and Maintaining an IP Configuration and Address Management Solution
  5. Designing and Implementing Name Resolution
  6. Designing and Implementing an Active Directory Domain Services Forest and Domain Infrastructure
  7. Designing and Implementing an AD DS Organizational Unit Infrastructure
  8. Designing and Implementing a Group Policy Object Strategy
  9. Designing and Implementing an AD DS Physical Topology
  10. Planning and Implementing Storage and File Services
  11. Designing and Implementing Network Protection
  12. Designing and Implementing Remote Access Services

Implementing an Advanced Server Infrastructure

  1. Overview of Management in an Enterprise Data Center
  2. Planning and Implementing a Server Virtualization Strategy
  3. Planning and Implementing Networks and Storage for Virtualization
  4. Planning and Deploying Virtual Machines
  5. Planning and Implementing a Virtualization Administration Solution
  6. Planning and Implementing a Server Monitoring Strategy
  7. Planning and Implementing High Availability for File Services and Applications
  8. Planning and Implementing a High Availability Infrastructure Using Failover Clustering
  9. Planning and Implementing a Business Continuity Strategy
  10. Planning and Implementing an Public Key Infrastructure
  11. Planning and Implementing an Identity Federation Infrastructure
  12. Planning and Implementing Data Access for Users and Devices Planning and Implementing DAC
  13. Planning and Implementing an Information Rights Management Infrastructure

Implementing a Desktop Infrastructure

  1. Assessing and Determining Desktop Deployment Options
  2. Planning an Image Management Strategy
  3. Implementing Desktop Security
  4. Capturing and Managing a Desktop Operating System Image
  5. Planning and Implementing User State Migration Overview of User State Migration
  6. Planning and Deploying Desktops Using the Microsoft Deployment Toolkit
  7. Planning and Deploying Desktops by Using System Center 2012 Configuration Manager
  8. Planning and Implementing a Remote Desktop Services Infrastructure
  9. Managing User State Virtualization for Enterprise Desktops
  10. Planning and Implementing an Updates Infrastructure to Support Enterprise Desktops
  11. Protecting Enterprise Desktops from Malware and Data Loss
  12. Monitoring the Performance and Health of the Desktop Infrastructure

Implementing Desktop Application Environments

  1. Designing an Application Distribution Strategy
  2. Diagnosing and Remediating Application Compatibility
  3. Deploying Software by Using Group Policy and Windows Intune
  4. Deploying Applications by Using Microsoft System Center 2012 Configuration Manager SP1
  5. Configuring Self-Service Application Deployment
  6. Designing and Implementing Presentation Virtualization Infrastructure
  7. Preparing, Configuring, and Deploying Presentation Virtualization Applications
  8. Designing and Deploying an Application Virtualization Environment
  9. Preparing, Sequencing, and Deploying Virtual Applications
  10. Planning and Implementing Application Updates and Security
  11. Planning and Implementing Application Upgrades
  12. Monitoring Application Deployment, Use, and Performance